Top
 

Mystery Shopper

Your opinion means a great deal

Want to become a Mystery Shopper at Greg's Chemist?
Tell us in 25 words or less why you want to be a Mystery Shopper!

Apply now

Benefits

Get Rewarded To Shop At Gregs

Free Products*

Flexible Hours

Get Rewarded to Shop

How does it work? You will receive instructions on where to go and what to do, then you simply complete a form regarding your experience in the pharmacy. Your feedback will help us measure our customer service performance and implement strategies to ensure we continue to provide exceptional service.

Requirements:

  • Excellent attention to detail and information retention skills
  • Enthusiastic, well presented and reliable
  • High level communication skills
  • High level spelling and grammar skills
  • Good organisation skills
  • Intermediate computer skills and regular access to Internet, printer and mobile phone

What’s in it for you:

  • No previous experience necessary
  • Flexible hours: You choose the day, times, and locations*
  • Get paid to Shop at your local Greg’s Chemist (Must include an over the counter or prescription purchase)*

Applications

Send us your details using the contact form below
Applications close 20/09/2017

Successful applicants will be contacted via email on 26/9  and will be invited to attend a short workshop at Gregs Head office. Due to popularity and tight time frames, successful applicants will need to RSVP within 2 days of receiving their invite. Unfortunately, any RSVPs received after this date will not be accepted.

Terms and conditions

Who is eligible to participate in the program?

The program is open to Australian residents aged 18years or older. Eligible participants must be available to visit their nominated Greg’s Pharmacy and make a purchase over a designated 7 day time frame.
Participants must be able to retain detailed information from their visit and complete and submit a questionnaire online within 48 hours after their visit.

Successful applicants must have excellent attention to detail, good communication skills and a high level of spelling and grammar skills. To be eligible you must have regular access to the Internet and phone connection.

To maintain the integrity of the program, employees, work a liates or anyone else professionally connected to Greg’s Pharmacy are not eligible for participation in the program.

What do I get for being a mystery shopper?

You get the opportunity to contribute to improving the level of customer service you receive from your Pharmacy and Pharmacist.

Greg’s mystery shoppers will also receive $50 cash and have up to $50 reimbursed for their purchases made at the store*

*Due to law restrictions prohibiting promoting the sales of prescription and Scheduled medication (eg; Pharmacy Only, Pharmacist Only medicine) only retail items will be reimbursed.

What do I need to do?

Successful applicants will be required to visit their nominated store, make a purchase and complete a detailed feedback form online.
Prior to the store visit they will also be required to attend a short workshop at head office whereby detail of the program will be given.

How do I know when applications are open?

Mystery Shopper positions are advertised via Greg’s social media channels. Subscribed Greg’s loyalty members also receive an email notification and link to the sign up page on the day that applications open.

How long do I have to apply?

The applications for each campaign are kept open for 2 weeks.

I missed the application closing date, can I still apply?

Unfortunately our closing dates are firm, however if you missed out on applying please do not be discouraged!
We will be hiring new shoppers shortly so keep an eye on our social media and website for our next recruitment!

If you prefer a direct notification when we are recruiting we suggest signing up to our loyalty program.

How do I sign Up?

To apply for a mystery shopper position you will need to
i) Visit the Gregs Chemist Website
ii) register your details , including your age, gender, marital status/children, preferred store and
iii) submit (in 25 words or less) why you would like to be a Greg’s Pharmacy secret shopper.

Do I need to complete all the forms fields on the application form?

Completing all fields is not compulsory, however in order to determine if you match the store requirements we need to know an little about you and your lifestyle, therefore 100% completed applications are favoured over applications with missing information.

What Happens to my personal information after I register?

The information provided at registration will be stored securely on our server and used only to assess against predetermined criteria to determine suitable applicants.
We do not disclose or share information and details of our applicants. Unsuccessful applicant details will be permanently deleted within 15 working days after notification.

Please note: Some information necessary to comply with legal obligations, resolve disputes, and enforce our agreements may be retained for a short duration after the campaign closes.

I have registered my details, what happens next?

After you have submitted your information the website will present a new web page confirming your registration. For your reference, a confirmation email will also be sent to your nominated email address, which will contain a copy of the information that you submitted when you registered.

What is your process for selecting participants?

After registration, your details will feed into a database where it will be collated and matched with predetermined criteria. Successful applicants will be determined based on store target demographic and other pre-determined various requirements. Depending on store requirements, up to 3 mystery shoppers may be recruited per store.

How will I know if I am successful?

Successful applicants will be contacted using the contact details provided at time of application submission.

I was successful, What do I do now?

Successful applicants to the program will receive an email invitation inviting them to attend a short Mystery Shopper workshop at Head office. The invitation will include the workshop location and time.
Due to tight time frames successful applicants will be given 2 days to RSVP their attendance. Unfortunately any RSVPs received after the RSVP due date will not be accepted.

What do we do at the workshop?

At this workshop participants are encouraged to participate in a short ‘run through’ mystery shop experience. This is followed by a question & answer session.

At the end of the workshop Mystery shoppers receive the agreed payment sum and are asked to sign a confidentiality agreement.

How long do I have to compete my task?

Mystery shoppers will have 1 week starting from the day of the workshop to visit their designated Pharmacy. If the shopper is unable to visit the store within this time frame they are to contact PPS head office using the contact details provided at the workshop.

To ensure that the data that you provide in your feedback is as reliable as possible we require that you submit your feedback form online no less that 48hrs your visit.

Please be aware that after submitting your form Head office may be in contact with you to clarify any information that is unclear.

I was unsuccessful, can I apply again?

Our program receives an overwhelming number of applicants, however unfortunately there are only a small number of positions available. If you were unsuccessful in this instance, we will be looking for new shoppers for our next campaign shortly and we encourage you to reapply!

Please note, registering your details on our website does not constitute a complete registration with Greg’s Chemist, if a new position arises at your desired store, or if you wish to reapply for a position at a different store please reapply on our webpage.

Will registering mean that I am signing up for Greg’s?

Registering for our mystery shopper does not sign you up for our Greg’s loyalty program. To sign up to the Greg’s loyalty club please visit our bene ts page on our website.

How will I be reimbursed for my purchases?

Your purchase (up to the value of $50) will be reimbursed into your nominated bank account up to 7working days after you have completed and submitted your feedback form online.

Greg’s gift vouchers may also be awarded to shoppers who complete their shop early and provide detailed feedback.

Please keep a copy of your receipt as this will stream line the reimbursement process and will serve as proof of purchase. Retaining your receipt will also assist with refreshing your memory if you have difficulty recalling exact times or staff member names.

Please be reminded that due to law restrictions prohibiting promoting the sales of prescription and Scheduled medication (eg; Pharmacy Only, Pharmacist Only medicine) only retail items will be reimbursed.

When do I get paid $50

At the Workshop conclusion, $50 cash payment will be paid in advance to
each Mystery Shopper. Mystery Shoppers will be required to sign a document acknowledging that they have received payment.
Please note: Payment is awarded in advance is with the intention to assist with making the in store purchase at the designated store and is in good faith that the shopper will complete their assigned task correctly and in the required time frame.

If the mystery shopper is unable to complete their shop or submit their form online they will be required to return the payment.

Confidentiality

The aim of our Mystery Shopper program is to collect unbiased customer feedback strictly from a customer perspective. It is important that you do not disclose to any staff member within the store that you are a ‘mystery shopper’

It is important that you also do not share the information gained from this program with any third parties. This includes written and verbal communication.
Your written consent adhering to this agreement will be required before you participate in the program.

Further Terms and conditions

By applying you agree to our terms and conditions and consent to communication from us. False or misleading entrants will render the entrant ineligible.
Reimbursement for any other expenses will not be given unless stated otherwise.
We take no responsibility for third party incidents.